Return and Refund Policy – AnieConsult

Last updated: March 20, 2026

At AnieConsult, we provide consulting, staffing, and virtual assistant services. Because our work involves time, expertise, and customized deliverables, our refund policy is structured for service engagements rather than physical products.

Project Cancellation

  • Clients may cancel a project before work begins. In such cases, a full refund of any advance payment will be issued.
  • Once work has started, refunds are calculated based on completed milestones and hours worked.
  • Cancellation requests must be submitted in writing via email to info@anieconsult.com or through our official contact page.
  • If a project is cancelled after partial delivery, the client will be billed for the portion of work completed up to the cancellation date.
  • For ongoing services (e.g., virtual assistant hours or staffing contracts), cancellations must be requested at least 7 business days before the next billing cycle to avoid additional charges.
  • Any third-party costs already incurred on behalf of the client (such as software licenses, hosting, or recruitment expenses) are non-refundable.

We aim to handle cancellations fairly and transparently, ensuring that both parties are protected while recognizing the time and resources invested in each engagement.

Refund Eligibility

  • Refunds are only applicable if services have not been delivered as agreed in the signed contract or proposal.
  • If deliverables have been provided, refunds are not available.
  • Refund requests must be submitted in writing within 10 business days of the scheduled delivery date.
  • Refunds may be considered if there is a clear failure to meet agreed project specifications, provided the client has given AnieConsult reasonable opportunity to correct the issue.
  • Partial refunds may be issued for projects cancelled mid‑way, based on the percentage of work completed and resources allocated.
  • Refunds will not be granted for delays caused by client inaction, incomplete information, or failure to provide required materials.

Non‑Refundable Services

  • Consultation sessions, staffing placements, and completed virtual assistant hours are non‑refundable.
  • Any third‑party costs (software, licenses, hosting, recruitment expenses) are non‑refundable once purchased.
  • Custom development work, design services, and specialized research are non‑refundable once delivered, due to the unique nature of the output.
  • Monthly subscription or retainer fees are non‑refundable once the billing cycle has started.
  • Training sessions, workshops, or webinars are non‑refundable once conducted, even if the client did not attend.

We aim to ensure transparency and fairness in all refund decisions, balancing client satisfaction with the time, expertise, and resources invested in each engagement.

Payment Structure

Payments are milestone-based or hourly, as agreed in the service contract. Refunds, if applicable, will be processed within 10 business days using the same payment method originally used.

  • Milestone billing: Larger projects may be divided into phases or milestones. Each milestone must be paid in advance before work begins, and refunds are calculated based on completed milestones.
  • Hourly billing: For ongoing services such as virtual assistant support, clients are billed based on actual hours worked. Hours logged and completed are non-refundable.
  • Subscription or retainer fees: Monthly or recurring service fees are billed at the start of each cycle and are non-refundable once the cycle has commenced.
  • Third-party costs: Any expenses incurred on behalf of the client (e.g., software licenses, hosting, recruitment fees) must be paid in full and are non-refundable.
  • Payment methods: We accept major credit cards, bank transfers, and other approved payment gateways. All transactions are processed securely.

Clients are responsible for ensuring timely payment. Late payments may result in suspension of services until outstanding balances are cleared.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at info@anieconsult.com or visit our Contact Page.

  • Business Address: 1300 W Holly St., Bellingham, WA 98225, USA
  • Phone: +1-888-385-3940
  • Email: info@anieconsult.com

We aim to respond to all inquiries within 2–3 business days. For urgent matters, please call our support line during business hours.